Dissemination Report of Erasmus+ project CGC - Roundabouts for Digital Transformation (CGC–DigiTrans) - Professional Guidance & Counseling (CGC) in Multi-Actor-Networks

SAXION UNIVERSITY OF APPLIED SCIENCES

2023-05-04

National (participants from different cities)

Virtual call

Netherlands

Online (website, Facebook, etc.)

Public Bodies

2

Interview about how can support for digital skills development be better implemented? How do you identify the digital needs of the target group? How to identify the need in the future?

Some employees, like older employees, find it difficult to keep up with changes every time. We now have a pilot with implementation of MS teams. If you don't point out to people that they need to work in a different way, they won't change. If they don't really have to, they don't use a new way of working. The training we were offered was quite advanced. There are employees who do not yet understand the principles of Teams. Practical guidance is needed. Questions like: How can I create a new document? How do I edit a document? etcetera. The training now does not match the different levels sufficiently. It should be given at level. People should also see the benefit of working with a new or different system. For example: Set up digicoaches at your organization. He or she can help you with practical questions. Start simple. The digicoach occasionally joins the work consultation. The digicoach indicates time and time again what the advantage is of working with another digital system. Then they have to work with it the next week (practice-oriented). The following week the training continues. We now move from the y drive to teams. Then you also have to close the y-disk. Then people have to work with Teams. You can also expect something from our employees in terms of taking control of their own (digital) development. See for each team when they switch to the new way of working. For example, as of July 1, 2023. Then you can see in practice who has problems with what and / or runs into what. We have digicoaches who can help you with the transition. When I look at myself, I only took action when there was a threat that the other system would shut down. Applying pressure and urgency. As a career advisor, I now get few questions about digital skills development. We already looked at automation of the financial department, this was 10 years ago. Then a lot of people moved on to the MBA level. We also tested working with a robot. The robot takes over part of the work. There were a lot of applications for that, because then they know what the advantages are. It has to be urgent now and they have to implement the new way of working right now, then people will see the benefits of it. My work has changed, so I have to. Chat GTP is now also an issue for policy officers, for example. We therefore need to look at Strategic personnel management. What do I need now and what do I need in the future? Tests based on your own field of expertise. For example, by taking a digital test: what level am I at now? What do I need in the future? What are my skills now? Then you come to a learning and development process. Then you see what I need to be and remain skilled in my field of expertise. That is different per discipline and function. Digiskills are crucial in everyone's career.